Refund Policy

Last updated: 2026-05-12

LighterHub provides a free trial so you can test the API before purchasing credits or time-boxed API passes. Paid purchases are final once completed, with the limited exceptions below.

All purchases are final

Paid credit purchases are non-refundable once completed, including unused credits. Time-boxed API passes are also non-refundable once access has been provisioned, except where LighterHub cannot provide a valid API response for a valid onboarding request. Please use the free trial to confirm the API works for your workload before buying prepaid credits or a pass.

Credit expiration

LighterHub reserves the right to expire unused prepaid credits three hundred sixty-five (365) days after purchase. Promotional bonus credits have no cash value and may expire on the same schedule or earlier if campaign terms say so. Expired credits are not refundable.

Limited exceptions

Duplicate charges or billing errors may be corrected or refunded to the original payment method.
Pass provisioning failure may be refunded if LighterHub cannot provision paid pass access or cannot return a valid API response for a valid onboarding request.
Refunds required by law will be handled according to the applicable legal requirement.

What's not refundable

Unused paid credits after purchase.
Expired credits after the applicable credit expiration date.
Credits already consumed by successful API requests (HTTP 2xx responses).
Expired API passes after the purchased access window has started from the first successful API response.
Passes suspended or terminated for key sharing, resale, public proxying, abusive automation, prohibited content, or other Terms violations.
Promotional bonus credits issued during launch periods or referral campaigns. Bonus credits have no cash value.
Credits in accounts terminated for violating the Terms of Service (e.g., abuse, fraud, prohibited content).
Free trial credits — they were free.

Billing corrections

If you believe there was a duplicate charge or billing error, email founder [at] lighterhub.app from the email associated with your account. Include:

The Stripe receipt or your API key's email
A short description of the suspected duplicate charge or billing error

We respond within 2 business days. Eligible billing corrections are processed within 5 business days. Stripe typically returns funds to your card within an additional 5-10 days.

Chargebacks

If you believe a charge is incorrect, please contact us before disputing it with your bank. Accounts with chargebacks are suspended while the issue is checked.

Contact

founder [at] lighterhub.app